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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Returns & Refund Policy
We offer a 30-day money-back guarantee on all our plants!
We guarantee your plants will arrive healthy. If your plants arrive in substandard condition, please contact us within 48 hours of delivery with photos of the affected plants at info@houseplantwholesale.com or call us at (352) 388-2486.
Please note the following:
If your plants arrive in substandard condition, please contact us within 48 hours of delivery and provide photos of the affected plants. We’ll be happy to issue a refund or replacement for any damaged plants.Please note that refunds apply to the plants only and do not include shipping costs. Only one replacement order may be issued. Please allow 3–5 business days for refunds to be processed.If you experience any issues, please allow 1–2 business days for our team to respond and assist you. We appreciate your patience and understanding!
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